1. 7-day money-back guarantee
If RankTwig Pro is not right for you, you can request a full refund of your first direct RankTwig Pro subscription payment within 7 calendar days of that payment.
The guarantee applies to the first Pro subscription payment made directly through RankTwig for that customer or workspace. It is designed to let you try the paid workflow without taking a full billing-cycle risk.
2. How to request a refund
Email team@ranktwig.com from the email associated with your RankTwig account and ask for a refund within the 7-day window. Include enough information for us to identify the payment, such as the receipt or transaction reference.
Approved refunds are issued through the payment provider used for the original transaction. After the refund is processed, banks and payment methods can take additional time to post the funds back to your account.
3. What happens after a refund
A qualifying refund returns the RankTwig Pro subscription charge. Once the refund is issued, the workspace can return to the Free plan and paid-only entitlements may stop.
Refunding RankTwig does not refund charges from AI providers or other third parties you connect through bring-your-own-key features. Those charges are billed under the third party's own terms.
4. Renewals and cancellations
The 7-day money-back guarantee applies to the first direct Pro subscription payment, not recurring renewal payments. You can cancel a Pro subscription to prevent future renewals; cancellation and a refund request are separate actions.
Duplicate charges, billing errors, or refunds required by applicable law are handled separately from this voluntary 7-day guarantee.
5. Marketplace and partner purchases
If you purchase RankTwig through a marketplace, reseller, launch partner, or other third-party channel, that channel's checkout and refund terms may apply instead of this direct Pro guarantee. Any transaction-specific refund terms shown at checkout also apply.
6. Consumer rights
This policy does not limit any refund, withdrawal, cancellation, or other consumer right that cannot legally be waived in your jurisdiction.
7. Questions
Questions or refund requests can be sent to team@ranktwig.com.